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Customer Support Associate

HAMDEN, CT

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Description

Do you possess excellent Customer Service skills and team-player attitude?  

Are you looking for a Career with a well-established and employee-focused company?

If you answered yes, then Westaff has the job for you!

Customer Support Associate- this is a Full Time, Temp to Perm opportunity

Pay is 40-50k based on experience

Position Summary:

The role of Customer Support Associate’s highest purpose is support customer’s overall experience.

Responsibilities of the Customer Support Associate:

Provide an exceptional first impression by creating a friendly and professional atmosphere for everyone who enters.

Distinguish and distribute calls based on whether a call pertains to manufacturing or distribution.

Expedite open orders through effectively communicating the customer order status.

Effectively communicate with vendors on expediting needs. Distinguish and distribute emails based on manufacturing or distribution origin.

Import, review, verify and confirm orders.

Provide an overall professional experience when handling phone calls (including phone quality, transfers, personalization, etc.)

Review confirmations by ensuring the correct: quantity, date, price, and update the ERP system accordingly.

Participate with any cross training, both departmental and interdepartmental, (and new employee) initiatives - back up support for customer relations and clerical departments.

Efficiently navigate and operate all operating systems.

Participate in scheduled vendor training.

Escalate customer to manager if customer is unhappy with the service they are receiving or if they have unattainable requirements.

Maintain and update vendor price pages.

Perform all work in accordance with guidelines and policies to the best of your abilities.

Job Requirements

To be considered for the Customer Support Associate position, you must possess:

Bachelor's Degree preferred

3-4 years of experience in an office environment, in a client focused position

Intermediate Computer/software skills, including the entire MS Office package (Excel, Word, Power Point, Outlook)

Familiar with EPICORE - P21 ERP System (preferred)

Knowledge and Skills needed for the Customer Support Associate:

• Team – oriented
• Professional
• Problem Solving /Logical thinking
• Prioritization
• Multi-tasking
• Strong Interpersonal Skills
• Time management
• Follow-through
• Detail-oriented
• Strong Computer Skills
• Excellent Written and Verbal Communication
• Foresight
• Self-starter/Self-directed
• Organizational skills

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