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Customer Service / Tech Support

MERIDEN, CT

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Description

Customer Service/Tech support 

Full Time, Temp to Perm position.

$15-$17/hour

Looking for a highly-motivated and dedicated individual who will provide excellent customer service by responding effectively to incoming telephone calls and e-mails from customers requiring technical assistance on orders, returns, repairs, etc. 

 This is a fast-paced position with potential for future growth into sales.  .

Job Duties of the Customer Service/Tech Support 

  • Answer multi-line phones, e-mails, faxes and mailings, and other administrative duties
  • Assist customers with product and procedure questions
  • Assist customers with issues and take appropriate approved action
  • Take computer generated customer orders; print and process orders
  • Responsible for seeing all sales orders through from order approval to shipment
  • Handle shipping clerk administrative duties: computer entry work, UPS software entry, printing shipping documents and labels and tracking shipments
  • Thoroughly understanding the product line so as to be able to recommend the best solution for each customer’s needs
  • Maintain tasks and calendar in Microsoft Outlook
  • Data entry and maintenance of a client database; running and printing reports regularly
  • Proactive account development, relationship building, and customer service
  • Make calls to prospective customers and inactive customers
  • Resolve all requests with an efficient, professional, courteous and friendly manner and follow through each inquiry/request until completion
  • Follow-up with clients on current orders, past orders, and issues
  • Work with sales and marketing
  • Assist with maintaining marketing material (i.e. catalogs, brochures, price lists)
  • Manage multiple tasks
  • Tasks mentioned above are general in nature, but not limited to.

 

Job Requirements

Requirements for the Customer Service/Tech Support 

3-5 years of Customer Service, Technical Support and/or Inside Sales experience.  

Strong Word, Excel and Outlook skills- use of calendaring function

Must be efficient, professional, and courteous

Must have excellent follow through skills

Must have above average written and verbal communication skills

 

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