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IT Systems Administrator


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IT Systems Administrator, Hamden, CT

Westaff has an openings for a long-established manufacturing company with excellent longevity and growth opportunities! 

Duties of the IT Systems Administrator are as follows:  

  • Active Directory administration including Group policy administration.
  • Perform system administration of IT Infrastructure and systems to include installation, configuration, maintenance, patching, and back-up/restore. Assists with creating, editing, and managing changes to network or system access control lists. Assists with troubleshooting Infrastructure hardware and software when issues occur.
  • Provides technical expertise for the following: O365, Active Directory/DNS, Security Certificates, VPN & firewall, networking
  • Perform configuration of end-user workstation, software and peripherals, including onboarding and offboarding.
  • Provide support, break-fix/hardware repair and troubleshooting of IT deployed equipment, PCs, Laptops, Mobile devices, servers, printers, phone systems and software installations via telephone, email, in person, or remotely.
  • Track, accurately record, update documents and monitor service requests via Salesforce to ensure timely resolution; keep users informed of status.
  • Administers e-mail and anti-virus systems; Works on establishing effective spam blockers.
  • Provide reports using various tools on application response time and system up time
  • Create and maintain documentation to be used both within the department and for deployment to end-users, in order to assist all users in the quick resolution of their incidents and enable users to become more self-sufficient.
  • Assist with creating training material including Learning Guides, Frequently Asked Questions (FAQs) and business policies to streamline work approach.
  • Maintain accurate inventory of hardware/software and service records, track changes
  • Identifies core customer business issues and provides solution recommendations to address them.
  • Identify process gaps and translate them into improvement opportunities
    • Perform root cause analysis as a means of addressing data issues, cost savings, risk avoidance, productivity improvements, or revenue-generating business benefits
    • Escalate to others in the organization as needed to drive change
  • Create dashboards and reporting via SQL, Crystal, Salesforce, Excel (or other systems as required) for internal customers on an ad-hoc basis. 

Job Requirements

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  • Associates or Bachelor’s degree in Computer Science, Information Technology or Business
  • 3-5 years of experience in IT including system administration
  • Knowledge of the Windows family of products, including Microsoft Office - Office 365
  • Excellent customer service skills with the ability to manage changing priorities
  • Excellent interpersonal, customer service, and communication skills via email, phone, and face to face required
  • Strong attention to detail
  • Proven experience in similar IT role.
  • Working knowledge of computer systems, Windows/Mac OS, MS Office suite, mobile devices (iOS/Android)
  • Experience with Active Directory Administration, DNS, DHCP, and Group Policy Administration
  • Ability to work and collaborate with a team while also being able to operate independently when required.
  • Ability to multi-task in a fast-paced environment.
  • Demonstrated experience with Knowledge Management & Help Desk Triage
  • Experience with Active Directory Administration, DNS, DHCP, and Group Policy Administration
  • Help desk and/or technical support experience
  • MUST HAVE STRONG EXCEL SKILLS, as this position has a great deal of report building responsibility objectives and timelines.
  • Assist in testing of client software
  • Strong written and oral communication skills and ability to create end user documentation
  • Prophet 21 experience preferred along with SQL and Crystal Reporting
  • Salesforce experience preferred


  • Must be able to lift 25 lbs. unaided
  • Must be able to sit for long periods of time
  • Must be able to type, bend and reach
  • Must be able to travel at least 5% of the time


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