Customer Support Associate


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Westaff has an opening for a Customer Support Associate in Hamden, CT.

** This is a Front Desk position **

This is a Full Time, Temp to Perm positions for a long standing and very employee focused company!  

The role of Customer Support Associate’s highest purpose is support customer’s overall experience.  

Essential Functions:

  • Provide an exceptional first impression by creating a friendly and professional atmosphere for everyone who enters the company. 
  • Distinguish and distribute calls based on whether a call pertains to manufacturing or distribution.
  • Expedite open orders through effectively communicating the customer order status.
  • Effectively communicate with vendors on expediting needs.
  • Distinguish and distribute emails based on manufacturing or distribution origin.
  • Import, review, verify and confirm Burt Store orders.
  • Provide an overall professional experience when handling phone calls (including phone quality, transfers, personalization, etc.)
  • Review confirmations by ensuring the correct: quantity, date, price, and update the ERP system accordingly.
  • Participate with any cross training, both departmental and interdepartmental, (and new employee) initiatives - back up support for customer relations and clerical departments.
  • Efficiently navigate and operate all operating systems.
  • Participate in scheduled vendor training.
  • Escalate customer to manager if customer is unhappy with the service they are receiving or if they have unattainable requirements. 
  • Maintain and update vendor price pages.
  • Perform all work in accordance with company guidelines and policies to the best of your abilities.

Job Requirements

  • High School diploma minimum, some college a plus
  • 3-5 years of experience in an office environment (Data Management, Clerical, etc.)
  • Familiar with Computers/ software and MS Office package (Excel, Word, Power Point)
  • Familiar with EPICORE -  P21 ERP System (preferred
  • Team – oriented
  • Professional
  • Problem Solving /Logical thinking
  • Prioritization
  • Multi-tasking
  • Strong Interpersonal Skill
  • Time management
  • Follow-through
  • Detail-oriented
  • Strong Computer Skill
  • Excellent Written and Verbal Communication
  • Foresight
  • Self-starter/Self-directed
  • Organization
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