Customer Service rep/ Phone Auditor


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Westaff has openings in Cheshire, CT for Customer Service Reps/Phone Auditors!!!

The Phone Auditor completes insurance premium audits for Worker’s Compensation and General Liability policies.

Pay rate:  $14/hr

These are Full Time, Temp to Perm positions.  

Essential Functions and Responsibilities

A Phone Premium Auditor will work in the office as part of a team that makes calls and enters data to complete Worker's Comp and General Ledger audits for variance insurance companies.

A Phone Premium Auditor will perform the following tasks:

  • Make several calls to insureds and agents on a daily basis
  • Complete audits based on rules and regulations for class code(s), specific state(s) and clients
  • Correspond with policyholders, CPA’s, bookkeepers, agents to gather additional information as needed

Job Requirements


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • 3-5 years of experience in a NON-RETAIL customer service position
  • Strong judgement and critical thinking skills
  • Competent use of spreadsheets, word processing and e-mail
  • Excellent communication skills
  • Strong writing skills
  • Work well in a team environment
  • Ability to multitask
  • Excellent customer service skills, call center in insurance industry a plus! 


  • Ability to read, analyze and interpret financial reports and tax documents
  • Bookkeeping experience
  • Quickbooks
  • Bilingual
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