Criminal Customer Service

Covington, LA

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Seeking an Criminal Customer Service Clerk  that will be responsible for assisting customers in person and via telephone concerning felony, misdemeanor, traffic, non-support and paternity matters. Must be an permanent resident of St. Tammany Parish and meet the following criteria for eligibility.


  • Assist and directs the public to correct courtrooms
  • Answers inquiries by the public concerning court records at counter and on phone
  • Provides background checks
  • Assists misdemeanor team with DWI tickets, revocations, and witness summons 
  • Sorts and files paid traffic receipts                                                      
  • Provides copies to customers and other governmental agencies
  • Processes incoming mail requests, which include background checks and copies of court documents and certified court documents

Job Requirements

  • Two years of clerical experience, including some file maintenance experience
  • Ability to willingly assist walk-in customers at the customer counter and telephone customers and provide excellent customer service
  • Ability to file numerically without errors
  • Typing/indexing skill of 45 words per minute with no errors
  • Proficiency in word processing programs
  • Strong written, verbal analytical and interpersonal skills
  • Strong organizational skills
  • Ability to work independently as well as on a team
  • Available for work as scheduled
  • Must be a permanent resident of St. Tammany Parish
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