Personal Documents Customer Service Representative

Covington, LA

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Description

Seeking an Personal Documents Customer Service Representative that will have the responsibility of  assisting customers in person, mail, and by telephone. Issuing Louisiana Vital Records to customers.

Must be a permanent resident of St. Tammany Parish and meet the qualifications to apply for this position.

  • Answers inquiries from the public pertaining to birth certificates, death certificates and marriage licenses. Indexes documents into the Justice Center computer system
  • Issues birth certificates, death certificates and marriage licenses within established Vital Records guidelines and Louisiana Revised Statutes
  • Processes incoming mail and answers telephone inquiries

 

Job Requirements

  • Ability to multi-task effectively and establish priorities
  • Ability to operate computer with proficiency in word processing programs
  • Ability to lift approximately 35 lbs., and ability to stand to assist customers
  • Typing/indexing skill of 45 words per minute with no errors
  • Strong written, verbal, analytical and interpersonal skills
  • Two years of clerical experience, including some file maintenance experience
  • Ability to work independently on projects as assigned by Department Head, as well as on a team
  • Permanent Resident of St. Tammany Parish 
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