Customer Service Representative

colchester, CT

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Description

Westaff is looking for a customer service representative to work within a high volume, fast paced call center in Colchester. 

TRAINING HOURS ARE 9:30 AM - 4:00 PM FOR THE FIRST 2-3 WEEKS.

STANDARD HOURS WILL BE 9:00 a.m. - 5:30 p.m. OR 10:30 a.m. - 7 p.m.

As a customer service representative, you will inform customers of any discrepancies on orders including back ordered or discontinued items, price changes, product changes, etc.

The customer service representative will resolve holds in a timely manner by using various attempts of contact. Print and balance check report each day checks are entered. Bring difficult or pending issues to Team Leaders or Training Coordinators attention.

if you're enthusiastic and eager to assist customers through this support role, please Apply today for immediate considerations!

Job Requirements

Customer Service Representative Qualifications: 

Previous telephone sales/service experience preferred

Must have a good command of English language and grammar

Computer literate-ability to access terminal information

Must be willing and able to wear a headset

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