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Field Service Manager

HAMDEN, CT

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Description

Travel Required:   Y / N   If yes, specify average percent of time position is anticipated to travel.

Yes, approximately 90% of the time on average.            

 

Position Summary:

The Field Service Technician travels to various sites to troubleshoot equipment problems and start up new systems. This role’s major responsibility is to repair and maintain all makes and models of fluid handling systems.

 

Essential Functions:

  • Work with customers to train new customers on use and maintenance of their systems at the start up as well as maintaining and fixing any issues existing customers experience with their system.
  • Maintain, repair, upgrade, assemble, modify, commission, and provide training on all types of water systems including building systems in house as well as fixing existing customer systems.
  • Safely travel to/ from job sites.
  • Provide the customer with on-site support for various activities (including: start up / training / calibrations / panel modifications / wiring installation /as well as site visits for quotes).
  • Support the customers in problem solving over the phone when necessary.
  • Complete all paperwork in an accurate and timely manner.
  • Support all in house repairs and the shop (including skid wiring and plant maintenance).
  • Perform calibrations, pump installations, pump repairs, and troubleshooting of equipment in a safe and efficient manner.
  • Verify travel arrangements with manager when they are subject to change.
  • Ensure work quoted on service ticket is the work actually being performed on site.
  • Comply with all safety training (when applicable to position) including: Hazardous Material, Lock Out Tag Out (LOTO), Confined Space, CPR, Respirator Training

 

Job Requirements

  • Problem Solving /Logical thinking
  • Troubleshooting
  • Multi-tasking
  • Time management
  • Follow-through
  • Detail-oriented
  • Technical Capacity
  • Excellent Written and Verbal Communication
  • Self-starter/Self-directed
  • Team- oriented

 

Minimum Qualifications:

  • High School Diploma (required)
  • 2-3 years of experience in industry
  • Basic electrical and plumbing aptitude (preferred)
  • Knowledge in building and troubleshooting electrical panels and systems. 
  • Ability to read and understand electrical blue prints
  • Ability to use measuring, power and hand tools safely and effectively
  • Knowledge of electronics, electro-mechanical equipment.
  • Experience in welding (preferred)

Physical Requirements:

  • Must be able to drive
  • Must be able to bend, reach and walk unaided
  • Must be able to carry equipment to and from job site (ladders, tool box, etc.)
  • Must be able to lift 50 lbs. (assisted)
  • Must be able to travel at least 50% of the time.

 

Environment:

  • Typical manufacturing shop setting.
  • Exposure to industrial conditions when working in customer’s facilities and shop.
  • Must be able to handle varying levels of stress.
  • Routinely use standard office equipment such as computers, phones, copiers, printers, etc.

 

Apply Now