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Customer Service Technician

MERIDEN, CT

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Description

Customer Service Technician

Meriden, CT

Pay rate:  $14/hour

Temp to perm, Monday through Friday 8:30am-5pm.

Provide customer service through incoming calls and emails.

Answer technical questions regarding parts orders, return, repairs, etc.

Assist with maintaining marketing material.

Prepare shipping documents.

Recommend best solutions to customer problems.

Make cold calls to prospective and inactive customers.

Use of MS Office:  Word, Excel, and Outlook.

Use of CRM software/database, manufacturing software, and UPS Shipping software. 

Job Requirements

Job requirements:

Strong mechanical/technical aptitude

Customer Service experience-3-5 years, preferably from within a manufacturing environment 

Experience with MS Office, Word, Excel, Outlook, and experience with CRM is a plus.

Stable work history

Inside Sales experience

Self motivated

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