Customer Service Representatives

Albany, NY

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Description

Do you enjoy people, problem solving, and working in a fast paced environment?

If so, this is an excellent opportunity to work for large company in the Capital area.

JOB SUMMARY:

Member Services representatives address member/subscriber inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Majority of contact is via telephone, with some in-office contact and written correspondence/e-mail as needed. 

POSITION QUALIFICATIONS

Minimum Education:

Post high school education (Associates degree, college courses) considered with relevant work experience

High school diploma considered with call-center experience

Bachelor’s degree strongly preferred

Minimum Experience:   

Successful customer service experience and relevant office experience

Healthcare, health insurance experience preferred

Call Center experience preferred

 Required Skills:

  • Strong problem solving skills accompanied by effective written and verbal communication skills
  • Demonstrated excellent customer service skills including superior accountability and follow through
  • Demonstrated PC skills using Microsoft applications

Preferred Skills:

  • Excellent telephone/communication skills; prior call-center experience
  • Familiarity with healthcare benefits and/or medical terminology
  • Strong PC skills
  • Experience in positions where adherence to strict confidentiality is required.

Payrate: $14.25/hr - $15/hr depending on level of experience. 

 

 

Job Requirements

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