Customer Account Specialist


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Westaff is recruiting for a Temp to Perm Customer Account Specialist in Hamden, CT  for a long standing manufacturing company.  

Position Summary for Customer Account Specialist:   

  • Support exceptional team communication through collaboration to ensure that customers’ needs and company objectives are being carried out
  • Provide first tier support and customer satisfaction via email, phone and web-agent  in a professional, personable manner, ensuring an excellent and consistent impression
  • Perform needs assessments with customers to understand and promote the unique value our organization brings
  • Assess, profile and qualify leads, prospects and accounts and take effort to maximize account potential and strategic alignment
  • Directly respond to or coordinate responses to customer needs (expediting, problem escalation, on-site support, education, price negotiation, etc.) 
  • Customer follow ups in relation to business development, quotes, orders, problems, and account health
  • Manage high value and technical opportunities through CRM 
  • Support regional team objectives along with supporting corporate goals 
  • Prepare and manage follow through on vendor initiatives 
  • Efficiently navigate and understand vendor manuals, websites, pricing sheets and discount schedules
  • Efficiently operate company ERP & CRM systems
  • Perform all work in accordance with guidelines and policies


Job Requirements

Requirements for the Temp to Perm Customer Account Specialist:  

  • Minimum of Associates Degree or Equivalent Experience (BA/BS Preferred)
  • At least 5 years of experience in a Inside Sales and/or Customer Service related position in a manufacturing environment
  • Strong computer skills (Microsoft products and CRM sales force) 
  • Strong analytical & logical thinking, problem solving and communication skills (written and verbal)
  • Detail-Oriented, prominent organization (time management & multitasking)
  • Self-Motivated, flexible, and adaptable to customer and organizational changes 
  • Team Player, professional, personable and respectful presentation   
  •  Strong interpersonal skills 
  • Works well under pressure and has the ability to handle objections 
  • Consistent follow through and personal accountability 
  • Strong negotiating skills
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