Customer Service Technician


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Customer Service Technician / Inside Sales


Full time, Temp to Perm in: Meriden, CT

Rapidly growing manufacturing company is seeking a professional customer service representative with technical expertise. Our customer service technician position requires technical, administrative and customer service skills, some of which are outlined below:

Job Duties for the Customer Service Technician:

  • Answer multi-line phones, e-mails, faxes and mailings, and other administrative duties
  • Assist customers with product and procedure questions
  • Assist customers with issues and take appropriate approved action
  • Take computer generated customer orders; print and process orders
  • Responsible for seeing all sales orders through from order approval to shipment
  • Handle shipping clerk administrative duties: computer entry work, UPS software entry, printing shipping documents and labels and tracking shipments
  • Thoroughly understanding the product line so as to be able to recommend the best solution for each customer’s needs
  • Maintain tasks and calendar in Microsoft Outlook
  • Data entry and maintenance of a client database; running and printing reports regularly
  • Proactive account development, relationship building, and customer service
  • Make calls to prospective customers and inactive customers
  • Resolve all requests with an efficient, professional, courteous and friendly manner and follow through each inquiry/request until completion
  • Follow-up with clients on current orders, past orders, and issues
  • Work with sales and marketing
  • Assist with maintaining marketing material (i.e. catalogs, brochures, price lists)
  • Manage multiple tasks
  • Tasks mentioned above are general in nature, but not limited to.

Job Requirements

Job Qualifications/Requirements for the Customer Service Technician: 

  • Customer Service experience required
  • Inside sales experience a plus
  • Phone etiquette – Comfortable, friendly and pleasant on the phone with professional verbal skills
  • Multi-tasking - Able to handle answering multiple phone lines; able to leave off and pick-up on a task when phone rings
  • Type 40 WPM accurately / Strong keyboarding proficiency
  • Experience and proficient with Microsoft Office: Word, Excel & Outlook
  • Strong mechanical / technical aptitude
  • Excellent verbal and written communication skills
  • Strong troubleshooting, problem assessment and problem-solving skills
  • Ability to work independently and work in a team
  • Ability to make effective decisions by analyzing information and considering priorities
  • Capable of effective time management and multitasking
  • The following software is desired, but not required: CRM software/database, manufacturing software, UPS shipping software
  • High School degree or equivalent
  • Stable work history
  • 40-Hours a week; Monday-Friday: 8:30 AM to 5:00 PM
  • Flexible hours may be needed in the future for travel
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