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Customer Support and Audit Processor

CHESHIRE, CT

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Description

Westaff has an opening for an Customer Support representative who will Process Audits using excellent customer service and clerical skills. 

This is a great way to put both your customer service and computer/administrative skills to work! 

Location: Cheshire, CT

* This is a temp to hire position, full time hours M-F.

* Pay rate $14/hr

This Customer Support position will be responsible for the following but is not limited to:

Creating and assigning cases – set up case assignments with precise accuracy and assign to respective administrative representative

Process and return audit assignments – effectively understand and follow individual carrier requirements (by way of emailing, uploading to secure websites, exporting through network connections, or other applicable methods)

Meet processing deadlines – work with team to ensure all files due are processed by specific time and date deadlines

Customer support – email and phone correspondence which provides relevant information in regard to assignment statuses and facilitates contact between auditors and respective audit contacts

Inventory management – documentation of assignment progress, updates, and statuses

Customer compliance – maintaining a working knowledge of customer requirements and applying them to all tasks handled

Field representative liaison – assist field representatives and office staff with various daily needs and tasks in order to maintain time service compliance

 

Job Requirements

Skills Needed for the Audit Processor/Customer Support position:

Excellent written and verbal communication skills are required

Proficient or working knowledge in Outlook, Adobe, Microsoft Word and Excel

Ability to work independently and with a team

Work efficiently under high-volume, high-pressure situations

Capability to prioritize and manage workflow

Ability to pay close attention to detail and accuracy

Ability to handle high call volume

 

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