Job Opening: Call Center Representative
Description
Position Summary: We are seeking dependable Call Center Representatives to serve as a vital connection between inmates and their approved family members or contacts. In this role, you will handle incoming calls, assist with collect call processing, transfer calls accurately, and provide professional customer service in a fast-paced call center environment.
Responsibilities: Answer high-volume incoming calls courteously and professionally Process collect calls and transfer calls according to procedures Communicate clearly with inmates and their relatives Accurately document call information in company systems Follow security protocols, scripts, and company policies Maintain quality, attendance, and productivity standards
Qualifications: High school diploma or GED required Strong verbal communication and listening skills Basic computer and data entry skills Ability to remain calm, professional, and detail-oriented Reliable attendance and punctuality
Customer service skills