Job Opening: System Support Technician
Description
Now Hiring: System Support Technician
Location: Alexandria, LA
Salary: $55,000–$65,000 per year/depending on experience
We are looking for a few sharp, curious, customer-friendly technicians who enjoy solving problems and wouldn’t mind a bit of adventure. We’re a fast-growing, forward-thinking company that keeps the healthcare world running smoothly, and we’re searching for someone who loves a good challenge, communicates like a pro, and can keep cool when a machine decides to be dramatic.
Ready to put your tech skills to work? Apply now!
What You’ll Do
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Jump into action to troubleshoot, resolve, or dispatch high-severity cases.
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Keep clear, detailed notes so the next person can follow your footsteps.
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Diagnose issues, create cases, and order parts with accuracy.
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Handle escalations like a seasoned pro.
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Travel about 25% of the time — install, configure, train, and support customers while getting out of town and seeing a bit more of the region.
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Take incoming support calls before they hit the answering service.
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Follow established processes so everything runs smoother than a freshly oiled machine.
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Stay sharp on new products, changes, tools, and system troubleshooting.
Why You’ll Love Working Here
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Medical, dental, life — full benefits package offered
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PTO + 10–12 paid holidays
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IRA with company match
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A growing, stable company where your ideas matter
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A job where you get to flex BOTH your customer service and technical muscles
What We’re Looking For
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High school diploma or GED
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Customer service experience preferred
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Mechanical, electrical, or general technical skills required
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Experience with pharmaceutical automation is a plus but not required
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Intermediate to advanced Microsoft Office skills
Schedule Details
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8-hour shifts (typically 40+ hours), any day from 7am–7pm
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On-call rotations (including some holidays/weekends)
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Overtime available