Job Opening: Help Desk Desktop Support
Description
Do you have Help Desk & Desktop Support Experience? State of the art, locally owned manufacturing and production corporation is looking to add an IT Service Desk Admin our Harahan, LA support team for a 6 month contract.
Schedule: Monday through Friday 8am-5pm
Pay Rate: $21.00-$25.00 an hour Depending on Experience
Help Desk & Desktop Support Responsibilities:
- Responsible for technical support of all IT systems and hardware.
- Answer support desk calls and troubleshoot web tickets through resolution in support of global users.
- Configure, install, and maintain IT software and hardware (i.e., computers, network printers, scanners, etc.).
- Deploy software and apply custom image to computers using SCCM.
- Maintain effective and open communication with business users and other global IT team members when resolving incidents and fulfilling requests.
- Coordinate project tasks with IT vendors and providers.
Work with the Security Team to mitigate security vulnerabilities. - Identification of opportunities for continuous improvement (automation, upgrades, security, updates, etc.) of systems in production.
Desktop Support Technician Requirements:
- Bachelor’s degree in information technology or related field; or 2 years of proven IT Help Desk experience with at least one IT certification listed in desired qualifications.
- Excellent written and verbal communication skills.
- Ability to multi-task, prioritize and re-prioritize assigned work according to business need.
- Must be a team player with strong attention to detail, organization and follow up skills.