Franchise Support

Westaff's business is built on relationships. We rely heavily on interpersonal communications - with each other, to ensure we're working together toward common goals; with our clients, to continually meet their changing needs; and with our candidates, to help them fulfill their career aspirations. As a franchise owner, you'll be included in all communication, and you'll experience the same open door policy with Westaff's leadership. In addition, you'll have access to our dedicated Franchise Operations team who will provide guidance in regard to sales and operations and VP of Franchise Operations, a long-standing experienced Westaff franchise owner herself who will help mentor you on managing your franchise business.

Westaff franchisees are able to leverage the corporate infrastructure of an experienced staffing leader. Westaff bills your clients, pays your associate employees and provides the software applications and cutting-edge technology that connects you to the corporate network. That means you can eliminate many of the operating costs associated with running your business and instead focus on what's most important - growing your business.

As described below, Westaff's support departments, resources and tools will be readily accessible to you as a franchise owner and contribute to your daily operations, growth and success.

Marketing

From business cards and signage to office furniture and branch décor, Westaff provides a branded "look and feel" that will set you apart from the competition. That means you can start your first day under the Westaff brand - the brand that conveys quality in the staffing industry. Along the way, you'll be able to take part in Westaff's national sales and recruitment programs and campaigns.

Westaff's Marketing programs include:

Eblast campaigns, otherwise called Talent Spotlight, target clients and showcase the skills of your associates
Sales campaigns
Sales incentive programs
Public relations/press releases
Proposal and presentation support
Print, broadcast and outdoor advertising
Internet advertising
Yellow Pages
Direct marketing programs
Associate retention and referral programs
Brochure and sell sheets for various products and services

Eligible media for the coop program includes: print advertising; broadcast; billboards; transit; event sponsorships; internet advertising; and Internet pay- per-click programs. All advertising, regardless of medium, is required to meet Westaff brand guidelines.

Recruiting: Viper Job Board/Internet Job Posting System
Westaff has reshaped the art of recruiting with proprietary and exclusive technologies that make the fit between employer needs and associate skills not only faster, but also infinitely better. Our comprehensive assessment system, Talent Trak®, operates seamlessly with a networked system of local and national multimedia advertising and Internet job postings. Our systems are integrated and managed through the technology interface, Viper. Here, your staff can manage every aspect of recruiting, searching and matching candidates to client assignments.

National Account Proposal and Presentation Support

As a franchise owner you'll benefit from national accounts that do business in your territory. If a national account or an account that crosses multiple Westaff territories originates in your territory, you can ask the National Account Proposal group to help coordinate the proposal process at a national level. The group will work with Senior Management to determine viability in servicing the account and Westaff's pricing strategy, and then will work with you to respond to the RFP by the requested deadline.

Payroll Services

Westaff helps you fund all associate staffing payroll commitments, including processing of checks, generating W-2s and paying payroll taxes and other related costs.

IT Support/Technology/Telecom

Information Technology
Included in your franchise fee is Westaff's payroll system often referred to as the 2nd Wave Front Office/Payroll Processing System and Talent Trak^®, Westaff's Screening and Evaluation System. Additionally, Westaff offers corporate discounts on additional computer hardware as needed.

Additionally, you'll have access to our Help Desk (Mon-Fri, 4:45 a.m.- 5:30 p.m. PST) for:

IT/IS support;
Application support permission changes;
User support and proactive notifications and maintenance; and
Payroll support, e.g.,check resetting, check format repairs and payroll system hardware support.

Westaff's Help Desk uses an advanced trouble ticketing application to ensure all of our company-owned and franchise offices receive optimal support.

2nd Wave Workforce Management System
At the heart of Westaff's technical platform is 2nd Wave, a powerful national database of our vast pool of candidates. With 2nd Wave, your staff will have easy, instant access to client history, preferences and work order status, matched against a prioritized listing of available associates from the surrounding Westaff network. 2nd Wave gives branches immediate information about available candidates and fill rate, along with a complete array of key measurement data.

Core Engineering
This Westaff department provides added assurance that your Westaff systems are running reliably and seamlessly. The group oversees planning, design, implementation and maintenance of all server, computer, database and network environments, and works hard to respond to support requests timely and efficiently.

Telecommunications
Westaff is able to provide all offices with enterprise-grade voice and data networks at optimal pricing. Our negotiated-rate, national cellular program includes support and device management. An enterprise Smartphone application allows real-time access to your business e-mail, contacts and calendar from a cellular Smartphone, and a Sprint PCS wireless data connect card program that allows anytime, anywhere access to the Internet and the Westaff network from your laptop.

In addition, Westaff offers Nortel Networks hybrid branch telephone systems, which offer specialized programming, built-in voicemail and auto attendant and licensed, Westaff-provided "on hold" music/message. Since Westaff's telephone systems are managed from a centralized location by Westaff telecom engineers, all moves, adds and changes to your phone system can occur within a fraction of the time - and without the cost of a technician.

Risk Management / Workers' Compensation

Concerned about the high cost of on-the-job injuries? Westaff works hard to proactively minimize your risk and contain your costs through its comprehensive safety program, risk analysis, workers' compensation claims management, pre-screened network of industrial clinics and modified duty assignments.

Safety Program
Westaff's national safety program is designed to encourage safe work practices and includes the following:

Safety training equipment
Safety training videos, posters and brochures
On-site workplace safety evaluations
Safety incentive programs
Personal protective equipment
Open access to Westaff Field Safety Specialists who are actively involved with all aspects of workplace safety and accident/injury prevention

Workers' Compensation
Westaff offers a full range of workers' compensation insurance, as well as general liability, crime, fidelity and E&O coverage for its associate employees at very discounted rates. An incentive program can further lower your cost of premiums. We can also help you purchase insurance for your own company and personnel as needed.

Should an accident or injury occur, our Risk Management Claims Unit aggressively monitors our carrier/administrator to ensure that all claims are investigated properly and handled pursuant to industry best practices. We're able to control our workers' compensation costs by working closely with adjusters to ensure quality and prompt claim management.

Additionally, our "Gross Profit Calculator" helps franchisees determine appropriate bill rates by viewing all of their built-in costs, including workers' compensation.

Modified Duty Assignments
By avoiding temporary total disability, Westaff's modified duty program can significantly lower workers' compensation claim costs and create a positive impact. The wages (and a reasonable level of overhead costs) are paid by Risk Management up to 90 days where approved.

Finance/Accounting

Accounting
Westaff will crunch the numbers for you and provide timely, accurate financial statements at the end of every four-week period. You'll also receive weekly gross profit reports and twice-weekly aging reports, as well as custom reports and invoicing upon request.

Credit Management
Our Credit Department will help you maximize sales and minimize risk of loss. Extensive credit reports on all of your new clients will be analyzed. A dedicated senior credit analyst will review your reports on a regular basis and work with clients, as needed, to collect on past due accounts.

SUI
Our dedicated staff will help you decipher important federal and state tax programs. Under the mandatory State Unemployment Insurance (SUI) program, you'll be assigned a tax rate based on your office's unemployment claim history. We'll work together to keep that rate down, and Westaff will pursue invalid claims on your behalf.

Human Resources/Benefits

Westaff has your associate employees covered. Additionally, you can opt to purchase health benefits for your internal employees through Westaff's Benefits Program. Our group rates and centralized administration can save you both time and money.

Legal

Legal Services
Westaff's Legal and Human Resources Departments will advise you on issues involving the temporary workforce, including: wage and hour law; state and federal regulations; hiring practices; employment law; discrimination; sexual harassment; time card fraud; drug testing; permanent placement and employment agency licenses in states that require them; and more.

Westaff will defend you and your temporary employees in civil lawsuits. If a claim is filed, our Legal Department will respond to the claim on behalf of the Company. While the legal assistance described here is provided to temporary employees, Westaff's Legal Department does not provide these services to the franchisee's own internal employees.

Contract Processing
The Contract Processing Department reviews and processes all customer contracts in accordance with Westaff legal and business guidelines. This includes proposing equitable changes to terms and conditions based on Company policy and/or good business/legal sense. When appropriate, this department will confer with Risk Management, Legal and Senior Management regarding proposed terms and conditions that are outside of normal Company policy.

Facilities

If you're searching for a location for your franchise operations, Westaff Facilities can help. We have a national contract with a tenant-only real estate firm that handles all lease administration, demographic research reports, contract reviews and space management.

Mailroom
Westaff offers national negotiated rates and relationships with FedEx. We also offer special rates on Pitney Bowes postage machines.

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