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Walnut Creek, CA, Monday, April 12, 2006 - A new customer service survey shows that Westaff, Inc., a leading, global provider of staffing services, enjoys a high degree of customer satisfaction and loyalty. Seventy-nine per cent of its clients are so pleased with Westaff's service, according to a new survey, that they are willing to recommend Westaff (NASDAQ:WSTF - News) to other companies.
Most clients also rated Westaff's temporary and permanent job candidates as "high quality." In almost all categories, client satisfaction had risen from last June, reported the survey by the Northern California-based Q&A Research, Inc.
"Clearly, Westaff is on absolutely the right track in terms of understanding our customers' needs and responding with quality and consistency," said Westaff President and Chief Executive Officer Trish Newman. "The results show that our clients not only benefit from our efforts, but they also acknowledge and appreciate them."
"Staffing is a highly competitive industry," continued Newman, "and when that competitive nature is combined with lowering unemployment figures, as it is now in many markets, the ability to recruit successfully plays a much larger role in service delivery. I'm very pleased with the results of the survey especially in light of the changing employment market."
The survey, hosted by Q&A Research on behalf of Westaff, included 22 questions. It was based on the responses of 600 randomly selected clients.
Among some of the highlights of the client survey are:
* The number of highly satisfied clients are up 4% from last June
* The quality of Westaff's staffing employees rated as high, up 3% from last June
* The quality of Westaff's permanent employee candidates rated as high, up 4 from
last June
Westaff provides staffing services and employment opportunities for businesses in global markets, servicing more than 15,000 client accounts from more than 230 offices located throughout the U.S., the United Kingdom, Australia and New Zealand. Westaff provides client companies with 125,000 temporary and permanent placement employees annually in the areas of administration, call centers and light industry. For more information, please visit our Web site at www.westaff.com.
This press release contains forward-looking statements as defined in the Securities Exchange Act of 1934, and is subject to the safe harbors created by law. Forward-looking statements contained herein include, but are not limited to, statements regarding the Company's future growth, profitability, expansion in key markets, and the significance of any change in managerial personnel to the Company's ability to achieve any of these goals.
Forward-looking statements are based on the beliefs and assumptions of the Company's management and on currently available information. The Company undertakes no responsibility to publicly update or revise any forward-looking statement. Additional information concerning the risks and uncertainties listed above, and other factors you may wish to consider, is contained in the Company's filings with the Securities and Exchange Commission, including the Company's most recent Form 10-K, Form 10-Q, Form 8-K and other filings
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